Customer Profiles

EARLY ACCESS

Important

Customer Profiles is available as an Early Access feature. To get access or learn more, contact your dedicated account manager or Support.

Customer Profiles stores all your customer information in one place and activates it within the Infobip products and solutions that you are using.

It continuously supplies relevant information needed for your behavior-based interaction with customers and for conversations that happen through contact centers or chatbots, to help you build a meaningful customer journey.

Customer Profiles supports the following:

Person and company profiles for managing individual customers and business accounts
Dynamic segmentation based on attributes and behaviors for targeted communication
Event tracking across channels to power timelines, analytics, and automation
Data synchronization through API, Web SDK, Mobile SDK, and file imports

Get started with Customer Profiles

Start exploring Customer Profiles. Create your first profiles, import your data, and organize your audience for targeted communication.

New to Customer Profiles?
Follow our step-by-step guide to understand the main profile types and start populating your data.

Import your data
Import person data from CSV, Excel, or text files to bulk populate your customer base.

Organize your audience
Create segments and apply tags to group profiles for targeted communication.

Track customer activity
Set up events to track customer activities across channels and use them for segmentation and automation.

AgentOS integration

Customer Profiles integrates with other AgentOS products. Profile data, segments, and events are available across the platform.

Explore Customer Profiles

Features

Discover key features that help you manage, organize, and activate your customer data across the Infobip platform.

Additional resources

Explore more tools and documentation to help you plan, integrate, and support your Customer Profiles use case.

Essentials
Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the Essentials hub.

Policies
Review data retention policies that apply when using Customer Profiles.

Support center
Browse troubleshooting guides and frequently asked questions in the Support center (opens in a new tab).

Use case library
Explore real-world examples in our Use case library (opens in a new tab) to inspire your implementation.

Ready to get started?

Set up your Inbox environment and start managing customer conversations across all your channels.

View All Products Get started with Customer Profiles