Release Notes
Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.
SapphireMay 14, 2025
View detailsAnswers
- You can now change the channel when duplicating a chatbot
- You can now search for content within a chatbot
- Get AI-generated recommendations to improve your chatbot's performance
Apps and Integrations
- RCS and Viber for HubSpot Inbox
- Support for multiple senders per channels in Dynamics 365 Customer Insights Integration
Broadcast
- New Push editor in Broadcast
Conversations
- Introducing Condense mode
- Event ID on user events
Messages
- You can now manage all your Mobile push messages in the Messages section
Messages API
- Support for transliteration in SMS messages
Mobile push and In-app Messages
- A unified Mobile push editor for Flow and Broadcast is now available
- You can now manage Mobile push messages in the Messages section
- Inbox is now available in the Infobip demo app
Viber Business Messages
- Support for carousel messages in Viber Business Messages
Voice and Video
- Answer Machine Detection (AMD) updates