Other integrations

EARLY ACCESS

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You can use internal and external integrations with the chatbot.

• External: Connect Chatbots to external platforms available in the Infobip marketplace. During an end user's conversation with the chatbot, they can connect to these platforms and perform tasks such as purchasing products.
• Internal: Use Chatbots blocks to connect directly to the platforms, without using any other extensions. You can acquire or write data to these platforms from within Chatbots.

You can use these integrations on any channel that Chatbots supports.

For information about how to enable these integrations in your Infobip web interface account, see the documentation for each integration.

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Available integrations

External

You can connect Chatbots to the following applications:

• Adobe Commerce: Enable end users to buy products and services from your Adobe Commerce platform through the chatbot. You can do the following through the chatbot:
  • Share order information and enable end users to track orders.
  • Enable end users to check the availability of products.
  • Use end user data from Adobe Commerce to personalize the interaction.
  • Use the information obtained from end users to add or update their profile in Adobe Commerce.
• AWS signing proxy: Use this element to integrate the chatbot with your endpoints on Amazon Web Services (AWS). Example: As part of the chatbot conversation, you want to authenticate end users for your application hosted on AWS. Use the AWS signing proxy element to do AWS authentication for API calls made from the chatbot.
• BigCommerce platform: Use the chatbot to automate actions regarding orders, products, and customers. Example: End users can search for products, add items to cart, create and find orders, get billing information, and select shipping options through the chatbot.
• Oracle Responsys: Integrate the chatbot with Oracle Responsys to enable two-way messaging between the chatbot and end users. Use this automated, interactive communication to engage with end users and offer them support.
• Stripe: Use the Stripe Chatbots block to add payment options for the products and services offered through the chatbot.
• VTEX platform: Use the chatbot to automate actions regarding orders, products, and customers. Example: End users can search for products and orders through the chatbot.

Internal

Chatbot tools

Integrate Chatbot tools with the chatbot to do the following:

• Calculate distance: Use the Geolocation Distance Calculator function to get the distance between 2 coordinates. Example: Calculate the distance between your stores and the end user's location, and let them know the nearest store.
• Convert files to Base64 format: Many storage systems support only Base64 encoding. When end users send media or image files in other formats, use the File to Base64 function to convert the file to Base64 format. Example: Images of the end user's ID for authentication.

Chatbots bot blocks

Use Chatbots bot blocks to get information from external platforms and use it as part of the chatbot flow. You can also update information in the external systems.

Meta Ads Reporting for Infobip Business Messaging

Use the Meta Ads Reporting for Infobip Business Messaging element in Chatbots to track the performance of your click-to-WhatsApp (CTWA) campaigns. These campaigns include a Facebook or Instagram ad with a click-to-WhatsApp feature. When end users select the ad, they can start a conversation with the chatbot over WhatsApp.

You can view analytics about these campaigns in Customer Profiles and in Meta ads manager (opens in a new tab). You can view information such as the number of conversions and the number of new profiles created because of the ad.

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View enabled integrations

To see a list of integrations available to use in the chatbot, in the chatbot editor, on the right pane, go to the Chatbot integrations section.

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Add an integration to the chatbot

1. In the chatbot editor, on the right pane > Chatbot integrations section, identify the required application.
2. Drag and drop the application to the dialog.
3. Configure the options for the application. For information about configuring and using the application, see the documentation for that application.

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