Edit and duplicate

EARLY ACCESS

Edit an active journey

To edit an active journey, choose one of the following options.

Edit an existing version
Use when you want to change the goal, schedule, or audience without changing the journey structure.

Create a new version
Use when you need to add, remove, or reorder elements, or change element configuration.

Edit an existing journey version

You can update:

Goal
Schedule
Audience

To apply changes:

Open the journey in the journey editor.
Make the required changes.
Select Save changes.
On the review screen, make sure that the changes are as required.
Select Confirm changes.

Updated settings apply immediately. Newly added profiles enter the journey in real time.

Create a new journey version

Create a new version when you need structural changes (for example, adding elements or changing message flow). From an active journey, select Edit Journey > Create New Version.

NOTE

You can have only one draft version of a journey at a time.

If the journey uses the One-Time entry point, you cannot create a new journey version. You can duplicate the journey instead.

Changes in the new version are applied only after you validate and launch it. The previous version remains active until all participants complete it. While participants are still completing the previous version, it appears as Finishing in the journeys list.

NOTE

If you change scheduling options (for example, dates or indefinite run), those changes apply across versions.

Manage versions

To view version history, open an active version and select View all versions.

The version panel shows which version is active, finishing, or completed, and when each version was created. For more about journey statuses, see Journey status.

From the version menu, you can:

Edit the journey using that version.
Duplicate the version into a new draft journey.
Stop an active version.

Version performance

To compare performance between versions:

Open any active journey version.
Select Journey Performance in the upper right corner.
Select metrics for all versions or for any specific version.

Duplicate vs. new version

Use Duplicate when you want a separate journey with separate metrics. Use New Version when you want to evolve a single journey over time.

Duplicate	New Version
New journey is created.	Same journey on the All journeys page.
The same people enter the original journey and the duplicate at the same time.	Joint performance statistics for all journey versions.
Separate performance statistics.	Only one version can be active at a time.
Both journeys can run at the same time.	People who participated in older versions enter new ones only if Journey Reenter is enabled.

Duplicate a journey

Duplicate a journey when you want to test or modify a copy without changing the original.

You can duplicate a journey regardless of its status.
You can create an unlimited number of duplicate journeys.

NOTE

If the journey uses the Inbound SMS entry point, you cannot duplicate the journey. This is because the same inbound number cannot be used in multiple journeys.

When you duplicate a journey:

A new journey is created with the same structure as the original.
People already in the original journey also enter the duplicate.
New entrants may enter both journeys (depending on entry conditions).
Metrics are tracked separately for each journey.

IMPORTANT

Before duplicating a journey, review how entry conditions behave. If a journey is triggered by events (for example, purchase completed), end users associated with those events may enter both the original and the duplicate.

To duplicate a journey:

In the Infobip web interface (opens in a new tab), go to Automation Studio > Journeys.
Select the three dots next to the journey that you want to duplicate and select Duplicate.

Copy journeys between accounts

You can copy journeys between accounts (for example, from staging to production).

Information that is copied

The following information is copied:

Journey structure (elements and connections)
Journey settings
Messages from the Messages section used by journey elements

The following information is not copied:

Account-specific values (for example, sender IDs)
Customer Profiles-specific items (for example, tags and segments)

Copy the journeys

Copying a journey requires exporting from the source account and importing into the target account using an export token.

Export journeys from the source account

In the Infobip web interface (opens in a new tab), open the source account.
Go to Automation Studio > Journeys.
Select one or more journeys that you want to copy.

NOTE
You can select a maximum of 20 journeys. You can copy a journey regardless of its status.
Select Export.
In the Export campaigns window, an Export token is automatically generated. Select Copy token.

NOTE
The token is valid for 14 days.

Import journeys into the target account

In the Infobip web interface (opens in a new tab), open the target account.
Go to Automation Studio > Journeys.
Select Import.
In the Import journey window enter the token in Export token.
Select Import journey.

Imported journeys appear in Draft status on the Journeys tab.

Journey status Stop and delete