Predefined templates
EARLY ACCESSPredefined templates are the templates that are created by Infobip and are available for use in your Infobip account.
Predefined templates are present in the Chatbots > Templates tab > Predefined tab.
You cannot create, edit, or delete predefined templates.
Available predefined templates
The following table shows a list of all the predefined templates that are available in Chatbots. In your Infobip account, only the predefined templates that are available for your Chatbots plan are listed.
Each predefined template is for a specific channel and language.
Template | Purpose | Sample use case | Channel | Language | Chatbot type | |
|---|---|---|---|---|---|---|
| Customer Service | Automate handling frequent customer inquiries. | Answer FAQs Resolve simple issues Share information about your company and services Collect end user's contact information Collect product inquiries | English Spanish Portuguese | Rule-based | ||
| Live Chat | English | |||||
| Advanced Customer Service | Automate handling frequent customer inquiries. | Enable end users to make reservations Connect with an agent to provide additional support Answer FAQs Resolve simple issues Collect end user's contact information Collect product inquiries | English | Rule-based Integrated | ||
| Lead generation | Contact potential customers and provide information about your company and services. | Present your products and services Collect end user's contact information Collect product inquiries | Live Chat | English Spanish Portuguese | Rule-based | |
| Appointment Booking | Automate scheduling appointments and reservations. | Collect end users' interest in your product and services Enable end users to choose a preferred timeslot Send a confirmation for a reservation | English | Rule-based Integrated | ||
| Retail chatbot | Automate common product inquiries and provide information about your company and services. | Enable end users to order products Show product suggestions Enable end users to return products Answer FAQs Show order information and order history | English | Rule-based Integrated | ||
Templates dashboard
To view templates, in the Infobip web interface (opens in a new tab), go to Automation Studio > Chatbots > Templates tab.
Each template is for a specific channel and language.
You can do the following:
- View a list of predefined and custom templates in the Predefined and Custom tabs.
- Filter templates by language, channel, industry, and template creator.
- Search for a template by either its name or its description. Use the search box.
- View information about the template.
- Simulate the conversation in the template.
- Create a chatbot from a template.
View information about a template
View details about the templates to identify the one that is suitable for your use case.
Do the following.
- On the Infobip web interface (opens in a new tab), go to Automation Studio > Chatbots > Templates tab.
- Go to the Predefined tab.
- Hover over a template and select Preview.
- Go to the About template tab.
You can view the following information.
- Description of the template
- Use cases
- Creator
- Industry
- Languages
- Channels
- Dialog groups in the template
- Dialogs in the template
Simulate the conversation in a predefined template
Simulate the conversation in a predefined template to see whether it is suitable for your requirements.
Do the following.
- On the Infobip web interface (opens in a new tab), go to Automation Studio > Chatbots > Templates tab > Predefined tab.
- Hover over a template and select Preview.
- Go to the Simulate conversation tab.
- Select Start the chat.
You can interact with the chatbot to understand the flow and features.