Create a chatbot from scratch

To create a chatbot, follow these steps.

1. Log on to the Infobip web interface (opens in a new tab).
2. In the menu on the left, go to Automation Studio > Chatbots.
3. Select Create chatbot.
4. Complete the following fields.

   • Chatbot name: Enter a name for the chatbot. Specify a unique name so that you can identify the chatbot.

   • Channel: Select the required channel.

   • Sender: Specify one or more senders that the chatbot uses to communicate with the end user. If you have only one sender, it is selected by default.

     (WhatsApp only) To register a sender, select Register WhatsApp number.

     You can select the sender any time before you activate the chatbot.

     For more information about senders, see the Sender documentation.

   • Language: Choose the chatbot language. You can create different chatbots for different languages.

5. Select Create chatbot. The chatbot editor opens at the Dialogs tab.
6. Based on the chatbot flow, create the required dialogs and add elements to the dialogs.
7. (Optional) Add attributes to capture and store information.
8. Depending on the type of your chatbot, do the following.
   • Rule-based chatbot: Create keywords.
   • AI chatbot: Add intents and configure natural language processing. For more information, see the AI chatbots documentation.
   • Integrated chatbot: Integrate your chatbot with other Infobip solutions or with external solutions.
   • Secured chatbot: Add security options to the chatbot.
9. Configure the chatbot settings.
10. Test the chatbot in the simulator.
11. (WhatsApp and Open channel only) Test the chatbot on your device and simultaneously view the conversation flow live in Chatbots.
12. Activate the chatbot.
13. View the analytics for your chatbot.