What is the Tech Provider Program
The Tech Provider Program is an innovative partnership model that enables platforms and Infobip to deliver a robust WhatsApp solution. In this model, platforms act as a WhatsApp service providers, while Infobip (as a Solution Partner) manages WhatsApp messaging services, including everything from the initial setup and onboarding to the continuous maintenance and support.
This high-level introduction outlines the the key business and technical steps required for a successful setup and integration, as well as the end-to-end integration process for Tech Providers to onboard new businesses.
Setup and integration overview
To start onboarding as a Tech Provider, complete the following setup steps in Meta's developer environment. Each step prepares your business for WhatsApp integration through Infobip.
1. Create a business portfolio
Start by creating a business portfolio and registering as a Meta developer.
2. Create a Meta app and add the WhatsApp product
Set up your Meta app to manage your business integration with WhatsApp and add the WhatsApp product to your app configuration.
3. Complete business verification
Go through Meta's business verification (opens in a new tab) process to activate messaging capabilities.
4. Submit app for review
Submit your Meta app for review to enable WhatsApp messaging permissions.
5. Integrate with Infobip
Set up Meta's partner solution integration to route your WhatsApp Business Account through our platform.
6. Register your WhatsApp sender
Complete Meta’s sender registration process to activate your WhatsApp number via Infobip.
Once you are all set up, you can start onboarding businesses to WhatsApp through your platform.
Notice for ISVs
All Independent Software Vendors (ISVs) must enroll as Tech Providers with Meta by June 30, 2025, to continue using and offering the WhatsApp channel. This requirement comes from Meta's updated Tech Provider Program.
For more information about the migration, refer to the Migrate from ISV to Tech Provider Program section.
Ready to join the Tech Provider Program?
Expand your business capabilities by integrating with the Tech Provider Program.
Already an ISV? You need to migrate to a Tech Provider.