Request resources through web interface
Use the Infobip web interface to request communication resources for your channels. The web interface guides you through each step, from enabling a channel to purchasing numbers and registering senders.
The request workflow depends on the channel and resource type. Some resources are available immediately after purchase, while others require Infobip review and approval.
Follow the steps on this page to enable your channel, select the resource type you need, and complete the appropriate workflow: direct configuration, multi-step registration, or request approval.
Prerequisites
You need:
- Active Infobip account
- Completion of Resources and Numbers overview
- Clear understanding of your resource needs
Channel enablement
Your account is either self-signup (automatic channels) or managed (request enablement through My requests, your CSM, or solution engineer).
After channel enablement, configuration and messaging steps are identical for both account types.
Submit a request through My requests [#submit-a-request-through-my-requests-channel-enablement]
Enable your channel. For SMS/MMS, contact Support. For other channels, use the procedure below.
When you request channel enablement, use one of these paths:
Go to Channels and numbers > Channels > Available channels tab and select Request channel, or go to Channels and numbers > My requests > Channels request tab and select Request channel.
Select the channel you want to enable from the drop-down list.
Fill in required information (business use case, message volume, and compliance details as applicable).
Select Submit.
Infobip reviews and activates the channel (typically 1-5 business days).
Channel enablement specifics
For WhatsApp, Email, Voice, Apple Messages for Business, Telegram, Instagram:
- Once enabled, you can configure senders directly without submitting additional requests to Infobip.
- After enablement, proceed to Configure senders in Channels and numbers or Multi-step workflows: WhatsApp and RCS to complete setup.
For RCS, Viber, Zalo, LINE, KakaoTalk:
- Channel enablement request form collects information for both channel activation and first sender registration in a single submission.
- Infobip team contacts you by email about missing or incorrect data.
- Your channel and first sender are activated once complete.
Request a resource for your channel
Once your channel is enabled, choose the workflow that matches your resource type:
Direct configuration (no additional requests needed)
- Buy and manage phone numbers: Phone numbers for SMS, MMS, or Voice
- Configure senders in Channels and numbers: Email, Voice, Apple Messages for Business, Telegram, or Instagram senders
Multi-phase workflows (require multiple steps)
- Multi-step workflows: WhatsApp and RCS: WhatsApp or RCS messaging
- Request senders through Infobip My requests: Alphanumeric SMS, Viber, Zalo, LINE, or KakaoTalk senders
Buy and manage phone numbers
Phone numbers are provisioned separately from channel enablement. You must enable both the number and the channel to use them.
USA 10DLC, short code, and toll-free numbers [#usa-10dlc-short-code-and-toll-free-numbers-buy-and-manage-phone-numbers]
See USA Sender Registration for complete, number-type-specific purchase and registration workflows:
Other regions and number types [#other-regions-and-number-types-buy-and-manage-phone-numbers]
Manage numbers through Channels and numbers or Resource Management API. Configure inbound routing (keywords, actions), voice features (CNAM, E911), and other settings.
See How to buy numbers for global phone number options.
| Channels | Number type | How to obtain | How to manage |
|---|---|---|---|
| SMS, MMS | Virtual long number | Go to Channels and numbers > Numbers or use Resource Request API | Manage numbers in Channels and numbers > Numbers or use Resource Management API (inbound configuration) |
| SMS, MMS | Short code | Go to Channels and numbers > Numbers or use Resource Request API | Manage numbers in Channels and numbers > Numbers or use Resource Management API (inbound configuration) |
| SMS | Toll-free number | Go to Channels and numbers > Numbers or use Resource Request API | Manage numbers in Channels and numbers > Numbers or use Resource Management API (inbound configuration) |
| SMS | 10DLC (US only) | Go to Channels and numbers > Numbers or use Resource Request API. Requires brand registration and campaign approval | Manage numbers in Channels and numbers > Numbers or use Resource Management API (inbound configuration) |
| Voice | Virtual long number or toll-free | Go to Channels and numbers > Numbers or use Resource Request API | Manage numbers in Channels and numbers > Numbers or Channels > Voice, or use Resource Management API (inbound configuration) |
WhatsApp numbers are handled through the multi-step workflows section below, as they require additional configuration after purchase. The legacy Numbers API for purchasing and managing numbers has been deprecated in favor of Resource Request API (for acquiring) and Resource Management API (for managing inbound configuration).
Configure senders in Channels and numbers
After channel enablement (Step 1), configure your senders directly in the Channels and numbers application or dedicated channel platform (Step 2). No additional Infobip request needed.
This applies to channels that required enablement submission (WhatsApp, Email, Voice, Apple Messages for Business, Telegram, Instagram).
| Channel | Setup workflow | How to manage |
|---|---|---|
| Configure in Channels and numbers > Channels > Email | Manage domains in Channels and numbers > Channels > Email or Email Domain API or Resource Management API (inbound configuration) | |
| Apple Messages | Create and connect in Channels and numbers > Channels > Apple Messages | Manage sender in Channels and numbers > Channels > Apple Messages or Resource Management API (inbound configuration) |
| Telegram | Create and connect in Channels and numbers > Channels > Telegram | Manage sender in Channels and numbers > Channels > Telegram or Resource Management API (inbound configuration) |
| Create and connect in Channels and numbers > Channels > Instagram | Manage sender in Channels and numbers > Channels > Instagram or Resource Management API (inbound configuration) | |
| Messenger | Create and connect in Channels and numbers > Channels > Messenger | Manage sender in Channels and numbers > Channels > Messenger or Resource Management API (inbound configuration) |
| TikTok | Create and connect in Channels and numbers > Channels > TikTok | Manage sender in Channels and numbers > Channels > TikTok or Resource Management API (inbound configuration) |
Email, Apple Messages for Business, Telegram, and Instagram require two steps:
1. Enable the channel through Channel enablement.
2. Configure your sender in Channels and numbers > Channels > select your channel.
Multi-step workflows: WhatsApp and RCS
WhatsApp and RCS have multi-phase workflows that combine API and web interface operations.
| Channel | How to request | How to manage |
|---|---|---|
| Single integrated flow in Channels and numbers > Channels > WhatsApp: 1. Get WhatsApp-capable number (buy pre-verified or connect existing) 2. Register WABA and sender through embedded signup Note: If you connect an existing number or purchase through Resource Request API, you must verify it. Verification requires a 2FA code sent through SMS or voice call. Pre-verified numbers skip 2FA. | Number: Channels and numbers > Numbers or Channels and numbers > Channels > WhatsApp, or Resource Management API Sender: Channels and numbers > Channels > WhatsApp or WhatsApp Sender Management API | |
| RCS | 1. Submit sender request through Channels and numbers > Channels > RCS or RCS Sender Management API 2. Request launch through Channels and numbers > Channels > RCS or Resource Request API | Sender request: Channels and numbers > Channels > RCS or RCS Sender Management API Sender launch: Channels and numbers > Channels > RCS or Resource Request API |
Learn more- WhatsApp: Register a WhatsApp sender
- RCS: RCS get started guide
Request senders through Infobip My requests
When first enabling these channels, channel enablement and sender request are combined into a single Infobip request. Subsequent requests for additional capabilities or senders are submitted as separate requests.
| Channel | How to request | How to manage |
|---|---|---|
| SMS | Submit alphanumeric sender request through My requests in Channels and numbers or Resource Request API | Alphanumeric senders are ready to use once approved |
| Viber | Submit request for specific capability (Viber Bot or Viber BM) through My requests in Channels and numbers or through dedicated Viber app | Manage sender in the dedicated Viber app or Resource Management API (inbound configuration) |
| Zalo | Submit request for specific capability (ZBM) through My requests in Channels and numbers or through dedicated Zalo app | Manage sender in the dedicated Zalo app or Resource Management API (inbound configuration) |
| LINE | Submit request for specific capability (LINE OA or LINE ON) through My requests in Channels and numbers or through dedicated LINE app | Manage sender in the dedicated LINE app or Resource Management API (inbound configuration) |
| KakaoTalk | Submit request for specific capability (Alim, Brand, or Sangdam) through My requests in Channels and numbers or through dedicated KakaoTalk app | Manage sender in the dedicated KakaoTalk app or Resource Management API (inbound configuration) |
These channels may have multiple capabilities. You can enable capabilities at different times. Enable what you need now and request additional capabilities later as separate requests.
Submit SMS alphanumeric senders [#submit-sms-alphanumeric-senders-request-senders-through-infobip-my-requests]
To submit SMS alphanumeric senders, you first need to have the SMS channel enabled.
For steps, see Channel enablement.
You can then request an alphanumeric sender ID for SMS through:
- Web interface:
- Submit through Channels and numbers > Channels > SMS > Request sender
- Submit through Channels and numbers > My requests
- Resource Request API
When you submit a request, your data is validated against specific requirements. Feedback from internal review is delivered through My requests notifications. The Infobip team contacts you by email about missing or incorrect data.
If SMS is enabled, Infobip team proceeds with registration or procurement.
There may be a charge for each alphanumeric sender request. Country-specific forms apply. Provide details about your company, business, and message purpose.
For step-by-step instructions on requesting alphanumeric senders, see How to request an alphanumeric sender.
For API-based requests, see Request resources through API.
Submit Viber, Zalo, LINE, KakaoTalk senders [#submit-viber-zalo-line-kakaotalk-senders-request-senders-through-infobip-my-requests]
To submit Viber, Zalo, LINE, KakaoTalk senders, the target channel must be enabled.
For steps, see Channel enablement.
You can then submit sender requests through:
- Channels and numbers > My requests, or
- Channels and numbers > Channels > [your channel].
Requirements and forms vary by channel and country. Infobip reviews your request and notifies you when your sender is activated.
Learn moreView and track requests
After you submit a request for channels or senders, track its status and respond to feedback through My requests.
View your requests [#view-your-requests-view-and-track-requests]
Access My requests through the web interface:
Go to Channels and numbers > My requests.
View all your current requests with their status.
Organize by tabs: Channel requests (requests for channel enablement) and Sender requests (requests for numbers and senders).
Filter by type, status, or country to find specific requests.
Request details [#request-details-view-and-track-requests]
Each request displays the following information:
- Type: Request type (Alphanumeric sender, WhatsApp, RCS Business Messaging, Viber, Zalo, LINE, KakaoTalk, Apple Messages, Messenger, Telegram, Instagram, Email, Voice).
- Requested by: Account from which the request originated.
- Sender: Sender name, number, or ID associated with the request.
- Request date: When the request was originally submitted.
- Country: Target country for the resource.
- Status: Current state of the request (determines next steps).
Request statuses [#request-statuses-view-and-track-requests]
Each request progresses through statuses that indicate what happens next:
- Pending: Request submitted but not yet reviewed. Wait for feedback.
- In review: Request is being evaluated. Wait for feedback.
- Action required: Additional information or updates needed. Select Edit request and provide required information.
- Completed: Request approved and ready to use. Start using the resource.
- Rejected: Request was reviewed but not approved. Contact Support or resubmit with updates.
- Canceled: Request was withdrawn by you or the system. Submit a new request if needed.
View request details [#view-request-details-view-and-track-requests]
To see full details about a specific request:
- On the My requests page, locate the request you want to review.
- Select the three-dot menu on the request row.
- Select View details to open the details panel.
Edit a request [#edit-a-request-view-and-track-requests]
When a request has Action required status, you can update it:
- On the My requests page, find the request with Action required status.
- Select the three-dot menu on the request row.
- Select Edit request.
- Complete the missing or incorrect fields (marked in red).
- Provide additional information as requested (website, message example, contact number, and email address).
- Select Submit to send your updates.
Some core fields (Country code, Capabilities) cannot be edited. If you need to change these, contact Support.
Manage requests through API [#manage-requests-through-api-view-and-track-requests]
For programmatic request management, use the APIs documented in Request resources through API.
Track your requests
View status and respond to feedback after submitting.
Resource request procedure
Understand the 6-phase process.
Manage resources
Configure, list, manage, and route inbound messages for your resources after approval.
Request resources through API
Automated requests for programmatic resource management.