Logs

Logs provide a step-by-step view of what happened during your automation, from when a journey starts through each message, chatbot interaction, AI agent response, and conversation handoff, to the end.

Each action is recorded as a timestamped event, so you can see what happened, when, and for which customer.

Go to Insights and Analytics → Logs to access logs.

Interaction logs

Interaction logs provide comprehensive tracking of customer interactions across all touchpoints. Track every step of your customer journeys, chatbot sessions, AI agent interactions, conversations, and message delivery events.

Use Interaction logs to:

• Troubleshoot journey execution and automation flows
• Trace customer progression through journey elements
• Monitor chatbot dialogues and AI agent responses
• Review conversation events and agent activities
• Validate message delivery status across channels
• Investigate errors and unexpected behavior
• Provide audit trails for compliance purposes