Embeddable Conversations

Currently, our Embeddable Conversations solution supports only the agent experience, with a limited set of features, including:

• List of conversations
• Conversation history (including message viewing and reply capabilities)

To use the Embeddable Conversations solution, you must provide an authorization token. For instructions on generating one, see the Authorization (opens in a new tab) article.

By combining WebSDK, iFrame, and web component you can create customized code tailored to your specific needs and preferences. Refer to the section below for more information about these technical variants.

Technical variants of the embeddable solution

The Embeddable Conversations solution is available in three different formats:

1. Embeddable WebSDK (opens in a new tab)
2. Embeddable iFrame (opens in a new tab)
3. Embeddable web component (opens in a new tab)

Compatibility with X

The Embeddable Conversations agent experience (conversations list and history) can be used with or without the X concept.

Supported channels and content types

At this stage, we support the following channels and their respective content types:

• SMS
  • Text
• Live Chat
  • Text
• WhatsApp
  • Text
  • Image
  • Video
  • Audio
  • Document
  • Sticker
  • Template
• Messenger
  • Text
  • Image
  • Video
  • Audio
  • Document
  • Sticker
  • File
• RCS
  • Text
  • Image
  • Video
  • Audio
  • Document
  • Sticker
  • File

New channel support – Coming soon

Future updates will introduce support for additional communication channels.