# Getting started

To use Zalo for business communication, you must either create a new Zalo Official Account or use an existing one.

## Zalo Official Account

Zalo Official Account is a dedicated Zalo account for businesses, press, and government agencies for communication with Zalo users.

You can create a Zalo Official Account free of charge. You can choose following types:

- **Enterprise**: For businesses, brands, and shops to introduce products, services, and customer care
- **Content**: For press agencies and artists
- **State agencies**: For agencies, state organizations, and public administrative services

## Create an Official Account
 Note
To create a Zalo Official Account, you must have a personal Zalo account and a Vietnam phone number (+84).

Carry out the following actions to create a Zalo Official Account:

1. Log in to the [Zalo Official Account management portal](http://oa.zalo.me/).
2. Click **Create a new Official Account**.
3. Choose the account type.
4. Enter information about the channel.
5. Get your account verified by Zalo.
6. Update your channel profile Information in [Zalo Official Account Manager](https://oa.zalo.me/manage/profile).

## Verify your Zalo Official Account

To use Zalo services, your Zalo Official Account must be verified. For more information about getting your account verified, refer to the [Zalo](https://oa.zalo.me/home/faq/chinh-sach-ve-official-account-list7) website.

## Connect your Zalo Official Account to your Infobip account

To start using Zalo, contact your dedicated Infobip Account Manager or contact our Sales team by using the [Infobip Contact form](https://www.infobip.com/contact).

You need the following channel information for the setup. You can find this information on your Zalo Official Account [profile page](https://oa.zalo.me/manage/profile).

- Zalo Official Account ID
- Zalo Official Account name