# Get support for Tech Provider Program
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If you need assistance, you can contact **Meta support directly** or reach out to [Infobip support](mailto:support@infobip.com), which acts as an intermediary and can escalate issues to Meta on behalf of the Tech Provider. 

For topics not covered in the outlined categories,  [Infobip support](https://www.infobip.com/contact) remains your primary point of contact.
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## Direct Support ticket

Open a ticket in Meta's [Direct Support](https://business.facebook.com/direct-support):
- Choose your business, select the **Ask a Question** button, and then one of the following categories:
    - **Account & WABA**: Focuses on resolving issues at the Business Account or WhatsApp Business Account (WABA) level. Includes security concerns, unauthorized access, and other account-related issues.
    - **Onboarding**: Helps with issues related to onboarding processes and Meta Business Verification for the WhatsApp Business API.
    - **Phone Number & Registration**: Addresses phone number-specific issues, such as display name and registration concerns.

- Then, select the appropriate subcategory:

    **Account & WABA**
        - **Account activity issues**: Report unusual account behavior or disruptions in account functionality.
        - **Appeal business ban decision**: Request a review of business account ban decisions.
        - **Increase WABA limit for a business**: Request an increase in the WABA onboarding limit to accommodate more users or accounts.
        - **Increase phone number limit**: Request an increase in the maximum number of phone numbers linked to the business account (default is 20).
        - **Report abuse**: Raise concerns about misuse, harassment, or inappropriate use of WhatsApp services.
        - **Report a security breach**: Report unauthorized access, data breaches, or compromised accounts.

    **Onboarding**
        - **Troubleshoot Meta business verification**: Resolve issues encountered during the Meta business verification process.
        - **Appeal API onboarding decision**: Request a review of decisions related to API onboarding.
        - **App review questions/issues**: Address questions or resolve issues arising during the app review process.
        - **Embedded signup issues**: Troubleshoot problems with the embedded signup process for the WhatsApp Business API.

    **Phone Number & Registration**
        - **Change display name (non-Official Business Account)**: Request changes to the display name for non-Official Business Accounts.
        - **Appeal display name rejection**: Request a review of rejected display name submissions.
        - **Registration issues**: Resolve registration problems for phone numbers associated with the business account

Ensure you have all relevant information and documentation ready when raising a ticket to speed up the resolution process. If you are unsure about the appropriate category, consult [Infobip support](https://www.infobip.com/contact) for guidance.
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## Bug report

If you have completed the business verification, you can report issues by creating a bug report in Meta's [Platform Bug Reports](https://developers.facebook.com/support/bugs).

Select **WhatsApp Business API** > **Tech Provider Onboarding**.
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## Community help

If you are experiencing issues with becoming a Tech Provider, you can seek help by posting in the Meta's [Developer Community Forum](https://developers.facebook.com/community).

To get the most relevant support:
- Select **WhatsApp Business API** as the category.
- Then, choose **Tech Provider** as the product.
- Enter your question.

Engaging with the community is a good way to find shared solutions, tips, and advice from other developers and partners.
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