WhatsApp
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WhatsApp is a secure and scalable messaging channel trusted by over 2 billion users. Infobip helps you connect with customers through real-time chat, automated flows, bulk campaigns, and agent support, all from a single platform.

Infobip is an **official WhatsApp Business Solution Provider (BSP)**, allowing businesses to manage WhatsApp communications within the **Infobip platform** and across multiple modules.

WhatsApp through Infobip supports the following:

- **End-to-end encryption** for secure messaging
- **Programmatic API-based messaging** using Infobip's API, allowing integration with CRM systems, customer support platforms, and automation tools
- **Web-based communication** enabling businesses to use WhatsApp through the Infobip web interface without additional integration efforts

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## Try out WhatsApp with Infobip [#demo-available-solutions]

Start exploring WhatsApp for business. Use your free trial, and just in a few steps, you can send your first message and test key features.

To start sending messages in a live environment, you will need to register a WhatsApp sender. This is the phone number your business uses to communicate with customers.

**📬Ready to send your first message?**  
Follow our [step-by-step guide](https://www.infobip.com/docs/whatsapp/get-started) to send your first WhatsApp message.

**📱Need to set up your sender?**  
Learn about [account types](https://www.infobip.com/docs/whatsapp/get-started) and [register your WhatsApp sender](https://www.infobip.com/docs/whatsapp/get-started/embedded-signup).

**🧩Explore WhatsApp message types**  
Learn about the [types of messages](https://www.infobip.com/docs/whatsapp/message-types-and-templates) you can send: text, images, buttons, lists, locations, and more.

**📅Understand the messaging window**  
Learn when you can send free-form messages and when you need templates based on [WhatsApp's 24-hour messaging window](https://www.infobip.com/docs/whatsapp/manage-integration#messaging-window).

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## Use WhatsApp with Infobip solutions

Infobip enables businesses to integrate WhatsApp into various customer engagement solutions seamlessly. Whether you need to **automate conversations**, **send bulk notifications**, or **manage customer interactions**, Infobip provides the right tools to enhance your **WhatsApp Business communication**.

Automate customer interactions with AI-powered WhatsApp chatbots.

Send bulk promotional and transactional messages over WhatsApp.

Manage multi-channel customer support with agent-assisted WhatsApp messaging.

Embed WhatsApp messaging into your CRM, helpdesk, or customer support tools.

Automate WhatsApp messaging at scale using Infobip's omnichannel API.

Create personalized, automated WhatsApp customer journeys.

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## Developer resources

Explore our WhatsApp API to send messages, manage templates, and receive replies in real time. Start with a test sender or integrate directly into your system.

**⚙️WhatsApp API reference**  
Review endpoints, parameters, and message formats for sending text, media, and interactive templates.

**🧩WhatsApp message types**  
Explore supported formats and structure for sending messages using WhatsApp API.

**📱WhatsApp sender registration**  
Follow step-by-step instructions to register and verify your WhatsApp sender in the Infobip web interface.

**📦API client library**  
Get client SDK libraries to integrate Infobip APIs into your backend with less effort.

<strong>Need help?</strong>  
If you get stuck, visit the [API Get started](https://www.infobip.com/docs/whatsapp/get-started) page to explore key setup instructions and examples.

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## Features

Discover key features that help you build, optimize, and scale your WhatsApp communication, from message flows and compliance to reporting and partner onboarding.

**Flows**  
Guide users through custom WhatsApp journeys using Flows, and accelerate creation with AI Agent generated flow definitions.

**Tracking and optimization**  
Use reports, message insights, and URL tracking to monitor engagement and improve results.

**Compliance and rules**  
Stay compliant with Meta's policies and ensure successful delivery.

**Opt-in management**  
Collect and manage user consent using supported WhatsApp opt-in methods across entry points and channels.

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## Tech Provider Program

The Tech Provider Program allows platforms to integrate WhatsApp into their product offerings or become a WhatsApp Business Solution Provider (BSP), using Infobip's Meta connection. For more information, refer to our dedicated [Tech Provider Program](https://www.infobip.com/docs/whatsapp/tech-provider-program) section.

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## Additional resources

Explore more tools and documentation to help you plan, integrate, and support your WhatsApp use case.

**📚Essentials**  
Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the [Essentials hub](https://www.infobip.com/docs/essentials).

**🧮Pricing**  
Estimate your messaging costs with our [interactive pricing calculator](https://www.infobip.com/pricing). Select WhatsApp and choose your country to see current rates.

**🛠️Support center**  
Browse troubleshooting guides and frequently asked questions in the [Support center](https://support.infobip.com/library?product=16).

**💡Use case library**  
Explore real-world examples in our [Use case library](https://www.infobip.com/use-cases) to inspire your implementation.

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Ready to get started?

Start your **free 60-day WhatsApp trial** today and explore Infobip's messaging solutions.

Start free trial

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