Start communicating with your customers over Infobip solutions. Use [Moments](https://www.infobip.com/docs/moments) to build a customer journey, dependent on customer interaction. [Answers](https://www.infobip.com/docs/answers) to set up chatbots to answer customer queries. [Conversations](https://www.infobip.com/docs/conversations) to open up live chats with support agents. And [Broadcast](https://www.infobip.com/docs/broadcast) to send out a one-time message or notification. You can also use the [API](https://www.infobip.com/docs/api) to build customer comms.

Note
All of the mentioned Infobip solutions separately require their own licenses before you can use them.

## Viber over Moments

Use [Flow](https://www.infobip.com/docs/moments/manage-flow) in Moments to build the journey of how you communicate with your customers, and add a failover option to ensure your messages are being delivered.

In this section, you will learn, how to set up a rich media message using buttons and images, with SMS set up as a failover channel (keep in mind you can set up as many failover channels as required).

1. [Log in](https://portal.infobip.com/login/) to the web interface and navigate **Moments** > **Create Flow** > **Start from Scratch**.
2. Define your audience type, and populate to whom the message is being delivered in **To**.
3. Add a new element using the arrow →, then select **Failover**.
4. Set your primary channel as **Viber** and secondary as **SMS**, then adjust the other parameters as required.
5. Select the Viber box to start building a message. Define sender in **From** and add your message in **Content**.
6. Use the **Advanced Options** to add rich content. Here you can provide the URL to your image, text to appear in the button, and the URL destination.
7. Once done, select **Back** at the top of the edit panel, and repeat the last step for SMS (consider keeping SMS messages under 160 chars to avoid sending multiple messages).
8. Hit **Validate** to save, then **Launch** when you are ready to go live with your flow.

## Viber over Answers

Use [Answers](https://www.infobip.com/docs/answers) to build real-time automated communication using AI or keyword-based chatbots for all kinds of customer inquiries.

1. Follow the dedicated [Create a chatbot guide](https://www.infobip.com/docs/answers/create-chatbot) in the Answers module.
2. Add in message elements to your chatbots as required. Viber messages in Answers support text, images, locations, and one button.
3. Messages are limited to 1000 characters.

## Viber over Conversations

Use [Conversations](https://www.infobip.com/docs/conversations) to host live one-to-one communication with customers. Provide customers with the support they need over their favorite chat apps.

1. Follow the dedicated [Product Setup guide](https://www.infobip.com/docs/conversations/get-started#product-setup) in the Conversations module.
2. Select Viber as your channel when configuring Conversations.
3. Messages are limited to 1000 characters.

## Viber over Broadcast

Use [Broadcast](https://www.infobip.com/docs/broadcast) to build a one-time communication, sent to your customers, and add a failover option to ensure your broadcast is delivered.

1. Log in to the web interface and navigate **Moments** > **Broadcast**.
2. Set your channel to **Viber**, then populate the **To** and **From** fields.
3. Add your message in **Content** and use the **Rich Content** options to provide the URL to your image, text to appear in the button, and the URL destination.
4. Edit the additional parameters and set up a [failover](https://www.infobip.com/docs/broadcast/create#add-failover-to-sms) if required. Then name your broadcast.
5. Once ready, hit **Continue** to **Preview**, then **Launch** to go live.