# Viber

Viber enables end users to communicate with your business through messages, audio, and video calls.

You can choose following solutions for your business:

- [Viber Business Messages](https://www.infobip.com/docs/viber/business-messages): Contact customers through their mobile numbers in real time with two-way chats.
- [Viber Bots](https://www.infobip.com/docs/viber/bots): Enable customers to contact your business at any time. Use custom chatbots with automated responses to answer customers' queries.
- [Viber Business Calls](https://www.infobip.com/docs/viber/viber-business-calls): Enable your customers to call you directly from Viber to your dedicated phone number.

## Product comparison

The following table compares Viber Business Messages and Viber Bots:

| Feature | Details | Viber Business Messages | Viber Bots |
| --- | --- | --- | --- |
| Messaging | Two way messaging | ✓ | ✓ |
| Notifications | ✓ | ✓* |
| Promotional messages | ✓ | ✓* |
| Templates | ✓** | ✗ |
| Real-time support | Live agent support | ✓ | ✓ |
| Chatbot support | ✓ | ✓ |
| Failover | SMS | ✗ |
| Entry point | Searchable | ✓ | ✓ |
| Available solutions | Answers | ✓ | ✓ |
| Broadcast | ✓ | ✗ |
| Conversations | ✓ | ✓ |
| Conversations API | ✓ | ✓ |
| Messages API | ✓ | ✓ |
| Moments | ✓ | ✗ |
| Viber API | ✓ | ✓ |
| Rich messages | Custom keyboard | ✗ | ✓ |
| Carousel | ✓ | ✓ |
| Files | ✓ | ✓ |
| Stickers | ✗ | ✓ |
| Location | ✓*** | ✓ |
| Compliance | Opt-in | Required to send notifications | Auto opt-in when customer initiates conversation |
| * Sending bulk messages using Viber Bots standalone API is available only after end users have opted in.** Templates are applicable only for Russia, Belarus, and Ukraine.*** This message type is not native to Viber Business Messages. However, you can use a workaround in Answers to send Location messages. |