# Google Play Store Reviews in Social Media

The **Google Play Store Reviews** channel is available in our [Conversations](https://www.infobip.com/docs/conversations) solution, and it aims to help you:

- Manage negative reviews and findings of your apps faster and more responsively.
- Increase customer satisfaction and engagement.
- Increase the app usage by actively resolving questions from customers.

## Key benefits

Some of the key benefits of using Google Play Store Reviews in Conversations:

- Ease of usage and replies to user reviews of your Google Play Store app or game
- A single solution for all channels
- Conversations history
- Increases responsiveness and customer satisfaction
- Direct engagement with users to better understand their feedback

## Connect your Google Play Store Reviews account

To connect your **Google Play Store Reviews** account:

1. In the Infobip web interface → go to **Channels and Numbers** located on the leftmost menu, where you will see a few prerequisites that you need to fulfill before you can proceed.
2. You need the following:
   1. Google Play integration installed
   2. A Google Play Developer account
   3. An app that you have created and published in the Google Play store
3. Once you have published your app, you need to:
   1. Configure the app, as well as your account
   2. Upload the JSON file you have previously received to your Google Play Store Reviews configuration in the web interface

## Configure your Google Play app

To configure your **Google Play** app:

1. Go to the [Google Cloud Console](https://console.cloud.google.com/welcome/new) and create or select an existing Google Cloud Project.
    - If you are creating a new project, enter the project name. You do not need to enter the **Location**.
2. Next, you must enable the **Google Play Android Developer API** for your Google Cloud Project. Select the hamburger menu in the upper left corner → APIs & Services. Then, select **Enabled APIs and services** to open the API Library.
3. Once there, search for *Google Play Android Developer API*.
4. When you find it, select **Enable** to enable the API for your project.
5. Next, you need to create a service account. To do so, in the Google Cloud Console, select the upper left hamburger menu and go to **IAM & Admin** → **Service Accounts**. Then, select **Create service account**.
6. Enter **Service account name**, **Service account ID**, **Service account description**, and select **Create and continue**.
7. In the next step, grant the service access to the project, and under **Select a role**, choose **Owner**.
8. Then, select **Continue**.
9. You can leave **Service account users role** and **Service account admins role** empty, and select **Done**. This creates your service account.
10. Next, you have to create a private key for your service account. To do so, select the service account name, go to **Keys**, select **Add key,** and choose **Create new key**.
11. Leave the key type as **JSON** and select **Create**. Your private key will be saved to your computer.
12. The next step is to connect your service account with Google Play Console. Open Google Play Console, go to **Users and permissions**, and select **Invite new users**.
13. Enter your service account email address, go further down and under **App permissions**, select **Add app**. Find your app and then select **Apply**. For Infobip Conversations, select **Admin (all permissions)** and then **Apply**.
14. Check if everything is correct and select **Invite user**.
15. When the window appears and asks you to confirm, select **Send invite**. Then, under **Users and permissions** make sure your service account is set as **Active**.
16. Next, [log in](https://portal.infobip.com/), and under **Channels and Numbers** → **Channels**, select **Google Play Reviews** to connect your account.
17. Enter the **App name** and **App ID**, and add the JSON key you previously saved on your computer to **Service Account JSON** field.
18. Then, select **Connect**.

## Messaging

Note that only text and rating (as part of the text message) are the supported message types for Google Play Store Reviews.