# Social Media

Connect your **social media accounts** to start commenting on posts users leave for you on your pages and profiles.

This enables users to post their questions to you leading to quicker and more public response times without them having to go via the more traditional route of finding your contact details.

Your social media accounts are integrable across Infobip Conversations solution where your agents can keep all comments across all platforms in one place.

## Features

Publicly available responses

Responses are publicly available so anybody can see them considering these are social networks.

Quick response times

Agents can respond quickly to any requests from your customers leading to top-notch customer experience and satisfaction.

Easy integration

Connect any of the channels to your Infobip account in a matter of minutes.

A single place for all comments

Agents can see all comments from social media accounts in Conversations.

Analytics

Use Conversations analytics to filter out Social Media Posts and see how these are performing.

## Available solutions

- [Conversations](https://www.infobip.com/docs/conversations)

## Before getting started

You need to have an Infobip account to start the setup. [Log in](https://portal.infobip.com/login/) or [create an account](https://www.infobip.com/signup) to continue the setup.

Also, to use Social Media channels you will need our cloud contact center solution, [Conversations](https://www.infobip.com/docs/conversations), considering the two work hand in hand.