# Resources

**Resources** are sender identities and communication assets that businesses use to send and receive messages across different channels, make calls, or interact with customers. These resources enable businesses to establish a presence on different communication platforms. These resources include alphanumeric senders, virtual long numbers (VLNs), short codes, and other messaging identifiers that enable seamless interaction with customers.

Resources are set up to send and/or receive traffic and include:

| Resource | Description |
|----------|-------|
|**Numbers** | <ul><li>**Virtual Long Numbers (VLNs)**: can be used for SMS, MMS, Voice, and WhatsApp interactions, depending on the number</li><li>**Short codes**: short numeric codes used for high-volume messaging</li><li>**Toll-Free Numbers (TFN)**: free for end users to call and for messaging, commonly used for customer support</li><li>Numbers can support inbound traffic</li></ul> |
| **Alphanumeric sender IDs** |  **Registered alphanumeric sender IDs**: custom sender names (for example, `INFOBIP`) used for one-way traffic only |
| **Chat app resources** | **Registered digital channel sender IDs**: custom names used as messaging identifiers for digital channels, like Viber |
| **Email domains** | **Registered and verified email domains**: sender domains that can use used to send email using the platform |

Infobip provides the ability to request, register, and manage these resources efficiently either over the Resources API or in the web interface. When you [login](https://portal.infobip.com//) using your Infobip account, you have a number of options for working with your resources, depending on your resource type:

- **Numbers** - where you manage the SMS, MMS, or Voice numbers that you own, import previously procured numbers, and set up actions to be triggered after a message or a call has been received
- **My Requests** - where you handle resource requests before they are approved and provisioned
- **Channels apps** - where you can request senders for the channel, for example in the SMS app, you can request alphanumeric senders for SMS messaging

## Features

Manage numbers  
Use Resources for managing your numbers and registered senders configured within the platform.

Manage resources and inbound configuration  
Manage your existing resources, including their inbound message and calls configuration.

Requests for numbers and senders  
Request your number purchase or alphanumeric sender registration.

Lookup coverage  
Lookup the SMS coverage for your alphanumeric senders or numbers.

## Supported Channels

| Channel   | Requesting channel access    |  Requesting resource  |
|-----------|------------------------------|-----------------------|
| SMS	      |  Contact [Support](mailto:support@infobip.com)  | [Requesting resource over API](https://www.infobip.com/docs/api/platform/resources/resource-request/submit-resource-request)<br/>[Numbers](https://www.infobip.com/docs/numbers/getting-started)<br/>[Request alphanumeric sender from SMS](https://www.infobip.com/docs/resources/request-resources#request-alphanumeric-sender-from-sms) |
| WhatsApp	| [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests)  |  [Branded WhatsApp sender](https://www.infobip.com/docs/whatsapp/get-started/embedded-signup)|
| Voice   	| [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests)  | [Numbers](https://www.infobip.com/docs/numbers/getting-started)  |
| Email     | [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests)  | [Register your domain and/or sender](https://www.infobip.com/docs/email/get-started#register-a-new-domain) |
| Viber     |  [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests)  | [Branded Viber Business Messages](https://www.infobip.com/docs/viber/business-messages/get-started)<br/>[Viber Bots sender](https://www.infobip.com/docs/viber/bots/get-started) |
| Apple Messages for Business | [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests) | [Connect your Messages for Business account](https://www.infobip.com/docs/apple-messages-for-business/get-started) |
| Instagram Messaging | [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests) | [Connect your Instagram account with your Infobip account](https://www.infobip.com/docs/instagram/messaging/get-started) |
| Facebook Messenger | [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests) | [Connect your Messenger Account with your Infobip account](https://www.infobip.com/docs/facebook-messenger/get-started) |
| Telegram | [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests) | [Connect your own branded sender](https://www.infobip.com/docs/telegram/get-started) |
| LINE     | [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests) | [Branded LINE official account](https://www.infobip.com/docs/line/get-started) |
| Kakao Talk | [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests) | [Branded Kakao business account](https://www.infobip.com/docs/kakaotalk/getting-started) |
| RCS  | [Request channel from My requests](https://www.infobip.com/docs/resources/request-resources#request-channel-from-my-requests) | [Branded RCS sender](https://www.infobip.com/docs/rcs/get-started) |