# Amber  
 
#### Last update September 29, 2021
 
| What's New?                   | Learn More                                                                                       |
|-------------------------------|--------------------------------------------------------------------------------------------------|
| WhatsApp                      | Register Template option has been added to the Infobip web interface.                            |
| Instagram Messaging           | Inbound and outbound message types have been improved.                                           |
| Landing Pages                 | Forms are now supported on landing pages.                                                        |
| Answers                       | Instagram Messaging is now available.<br/>New WhatsApp message types are now available.<br/>Attachments for any message types are now available. |
| Moments                       | Introducing two new Moments form types, Facebook forms and Opt-out forms.                        |
| People                        | Changes related to profile creation                                                              |
| Conversations                 | New device options for the Calls channel.<br/>Mobile app improvements.<br/>New Workflows options.<br/>Service-level Agreement (SLA) in Early Access.<br/>Analytics updates. |
 
Explore our latest product updates and innovations to maximize your ROI from our products.
 
Here's what new in this release.
 
## WhatsApp
 
### Register Templates [#register-templates-whatsapp]
 
The [Manage Templates](https://www.infobip.com/docs/whatsapp/manage-connection#manage-templates-manage-senders) section now has a Register Template button that enables you to draft and register your WhatsApp templates over the Infobip web interface.
 
## Instagram Messaging
 
### Improved Message Types [#improved-message-types-instagram-messaging]
 
Inbound and outbound [message types](https://www.infobip.com/docs/instagram/messaging/message-types) have been enhanced to improve user experience.
 
## Landing Pages
 
### Forms now supported [#forms-now-supported-landing-pages]
 
You can now add your custom forms to your opt-out landing pages. Use the new option in the [Landing Pages](https://www.infobip.com/docs/landing-pages) editor to select a form you have created in the [Forms](https://www.infobip.com/docs/forms) module.
 
## Answers
 
### Instagram Messaging now available [#instagram-messaging-now-available-answers]
 
Instagram messaging is now available over Answers. Use [Instagram Messaging](https://www.infobip.com/docs/instagram) to chat to customers on one of the most well-known social apps in the world.
 
You can now select Instagram Messaging in the channel selector when setting up a new chatbot. The following [message elements](https://www.infobip.com/docs/answers/channels) are available:
 
- Text
- Image
- Stickers
- Quick Reply
 
### New message types for WhatsApp [#new-message-types-for-whatsapp-answers]
 
WhatsApp over Answers now supports new [message types](https://www.infobip.com/docs/whatsapp/message-types). You can now send reply buttons, stickers, and list messages in WhatsApp over Answers.
 
### Set accepted WhatsApp message attachments [#set-accepted-whatsapp-message-attachments-answers]
 
You can now set whether to accept specific file types when expecting incoming files or accept all incoming files.
 
## Moments
 
### Facebook forms [#facebook-forms-moments]
 
With Facebook Lead ads, you can find people who might be interested in your products or services and collect information from them through [Facebook forms](https://www.infobip.com/docs/forms/manage-forms#connect-facebook-forms). Store all their responses in Moments and use this data in an actionable way. Immediately and automatically respond to their submissions and create segments based on inputs from Facebook to provide a personalized experience.
 
All you need to do is connect your Facebook business account via Infobip Apps and engage audiences through Moments.
 
### Opt-out forms [#opt-out-forms-moments]
 
When opt-outs happen, it`s beneficial to learn more about the reasons. You can now use [opt-out forms](https://www.infobip.com/docs/forms/manage-forms#create-opt-out-form) on the “Unsubscribed” page to conduct a survey and see the results. This will let you act accordingly and prevent churn.
 
## People
 
### Customer - Default Profile Type in People [#customer--default-profile-type-in-people-people]
 
You can now select a type of person`s profile when [creating a new profile](https://www.infobip.com/docs/people/synchronize-your-audience#create-and-update) from API.
 
### Character Rules for Profile Creation and Editing [#character-rules-for-profile-creation-and-editing-people]
 
To prevent an error when creating or [editing profiles](https://www.infobip.com/docs/people/synchronize-your-audience#create-and-update), don`t use these characters:  & < > " / \ \n \r : ( ) \{ \} = ; # in the First Name, Last Name, Middle Name and Nickname fields.
 
## Conversations
  
### Calls - Device Settings [#calls--device-settings-conversations]
 
EARLY-ACCESS
 
With the aim to reduce friction and noise in agents' everyday work and ensure that they can quickly and effortlessly [configure the desired input and output devices](https://www.infobip.com/docs/conversations/calls#device-settings-getting-started), we have added options for device settings (camera, microphone & speakers) for audio and video calls. As the agents configure these devices they can verify that they are functioning properly.
 
### Mobile App [#mobile-app-conversations]
 
#### All Work [#all-work-conversations]
 
Until now, Conversations mobile app users have usually been provided the list of their assigned conversations in the **My Work** view, extended by search capabilities in all conversations.
 
Now we have added a new sidebar that will help both Agents and Supervisors [switch between additional views](https://www.infobip.com/docs/conversations/agent-guide#start-a-conversation-agent-guide-on-mobile):
 
- All work
- Unassigned
- All chatbots
- History
 
#### Call Wrap-up [#call-wrap-up-conversations]
 
Added a wrap-up window after the call has ended. Agents can [enter the call summary in the wrap-up field](https://www.infobip.com/docs/conversations/agent-guide#make-and-receive-calls-agent-guide-on-mobile). This way they can summarize the call without any delay during the dedicated wrap-up time, which can be extended if needed.
 
### Workflows [#workflows-conversations]
 
Added the ability for Supervisors to [organize Workflows in ordered lists](https://www.infobip.com/docs/conversations/supervisor-guide#workflows-manage-automations), meaning that the system will execute the Workflows based on their order from first to last.
  
### Service-level Agreement [#service-level-agreement-conversations]
 
EARLY-ACCESS
 
Introducing [SLA](https://www.infobip.com/docs/conversations/supervisor-guide#service-level-agreement-sla-)to Conversations. This will help Supervisors to faster recognize breached SLA in conversations and proceed to quickly resolve such conversations to avoid long SLA breaches. This is beneficial to Supervisors as it gives them a tool to focus on the most important issues based on the severity level.
 
### Analytics [#analytics-conversations]
 
We have renamed the existing **Resolution time** to [**Total resolution time**](https://www.infobip.com/docs/conversations/analytics#overview-dashboard). This was done so we could differentiate the two, where the **Total resolution time** tracks the entire conversation from start to finish including the agent, chatbot, and the unassigned time spent. The **Resolution time** portion is tied to the Total resolution time but it doesn't count in the chatbot time.
 
## Voice and Video
 
### Conferencing Improvements [#conferencing-improvements-voice-and-video]
 
We are constantly improving the [Conferencing](https://www.infobip.com/docs/voice-and-video/webrtc#conferencing)feature, extending the capabilities to fit our clients' business needs. Conferencing is now supported on all operating systems.
 
### IVR over API [#ivr-over-api-voice-and-video]
 
Added [new IVR elements](https://www.infobip.com/docs/voice-and-video/interactive-voice-response-ivr#ivr-over-api).
 
### Free Trial [#free-trial-voice-and-video]
 
[Free Trial](https://www.infobip.com/docs/voice-and-video/before-getting-started#free-trial) available for our Voice and Video solution.