# Product Documentation Guides on how to create and manage **communication channels**, **connectivity**, or **customer engagement**. ## AgentOS Enterprise-grade platform for customer engagement that unifies AI agents, automation, human support, analytics, and customer data management. EARLY ACCESS AI Agents Create, test, and deploy autonomous AI agents that use large language models, tools, and integrations to handle customer interactions. EARLY ACCESS Automation Studio Design journey flows for multi-channel communication and build chatbots for automated conversations. EARLY ACCESS Inbox Manage 1:1 customer conversations across all channels with seamless handoffs from automation to human agents. EARLY ACCESS Insights and Analytics Transform conversational data into actionable insights with real-time metrics, analytics, and AI-driven recommendations. EARLY ACCESS Customer Profiles Store and activate all your customer data in one place with person and company profiles, segmentation, and event tracking. ## AI solutions Use the power of AI with Infobip products to create the best customer experience. EARLY ACCESS AI agents Create autonomous AI-driven systems that can perform multi-step tasks, use tools, and achieve goals without constant human intervention. EARLY ACCESS AI hub Leverage Infobip’s comprehensive suite of AI-powered solutions to create fully conversational customer experiences, support agents in call centres, and gain deep insight into your customers. BETA Infobip MCP servers Infobip Model Context Protocol (MCP) servers act as an AI integration layer between agents and the Infobip platform. They enable agents to discover APIs automatically, send messages across channels, and run workflows without complex setup. ## Communication channels Create a perfect customer experience by using the channels your customers already use and love. SMS The most dependable and widespread global messaging service. WhatsApp Ideal for always-on support and sending automated interactive notifications. RCS Create a memorable brand experience with RCS messaging. Voice and Video Reach more customers worldwide using high-quality voice and video messaging. Email Design and send emails within a single, integrated platform. Apple Messages for Business Use Apple Messages for Business to communicate with customers, help them resolve issues, schedule appointments, make payments with Apple Pay, and more. Instagram Interact and chat with your followers using Instagram. KakaoTalk Communicate with your customers through KakaoTalk channels. LINE Connect with your customers and send them customized messages. Live Chat Communicate with customers in real time on your website or mobile app. Messenger Two-way messaging channel to support your Facebook Business page. MMS For more engagement, send multimedia messages rather than text. Mobile push and In-app messages Get data about mobile app audiences and communicate with mobile users via push notifications and in-app messages. Social Media Communicate with your audience through different social media channels. Telegram Link up your chatbots and set up round-the-clock support through Telegram. Viber Build customer journeys using the rich media features of Viber Business Messages and Viber Bots. Zalo Use Zalo to connect with your customers and send them personalized messages. ## Platform and connectivity Powerful infrastructure that connects you to the world. Broadcast Send personalized messages through one seamless interface. EARLY ACCESS Mobile Identity Mobile security solution for real-time user identification and verification. Number Lookup Check your mobile number database and improve delivery rates in real time. Numbers Buy numbers over the web interface or API in more than 150 countries in only a few minutes. My requests Request a channel or sender easily, shortening the time to your first message. Resources Manage and requests resources such as sender identities and communication assets. 10DLC 10DLC is the preferred alternative to a short code for mobile network operators in the US to better control A2P messaging on their networks. CPaaS X CPaaS X is an evolution of the Infobip API stack to include new modular APIs, and updates to existing APIs. Messages API Messages API is a robust solution that integrates multiple messaging channels into a single API. EARLY ACCESS Metrics API A versatile tool designed for detailed performance tracking. Blocklist Collect opt outs automatically with client-defined rules or manually manage the Blocklist. 2FA Service Generate PINs or passcodes with Infobip's Two-Factor Authentication (2FA) service and deliver by SMS, Voice, or Email. NEW Signals Your solution for blocking artificial OTP traffic. NEW Number activation state Check number activation status against the latest mobile operator deactivation lists. Developing with Infobip Extend and integrate Infobip products and channels with your platform or services to build custom conversational experiences. ## Customer engagement Standalone solutions that help you drive better outcomes for your customers and business across the entire customer journey. Answers Intelligent chatbot building platform create and deploy your smart virtual assistant to help with customer support. Conversations Cloud contact center solution omnichannel interactions in a unified workspace. Moments Customer engagement solution design personalized customer journeys and engage with your customers. People Customer data platform all your customer information in one place to support the best behavior-based CX. Customer engagement with X Integrate Infobip's customer engagement solutions into your platform by using X concept. Embeddable customer engagement Seamlessly integrate Infobip's customer engagement solutions directly into your customer interaction tools.