# WooCommerce messaging SMS Email People Live Chat **Infobip Omnichannel Messaging for WooCommerce** is a powerful plugin that directly integrates **Infobip's** communication tools into **WooCommerce**. This enables you to deliver personalized SMS notifications, transactional emails, and targeted marketing campaigns - all from one platform. Many online stores face challenges engaging their customers with timely updates and personalized messages. This plugin bridges that gap, helping businesses connect with customers through SMS and email, improving satisfaction, and driving repeat sales. ## Features Automated SMS notifications Provide real-time updates, such as order confirmations and promotional offers, triggered by WooCommerce events. Transactional email integration Replace WooCommerce’s default email service with Infobip's highly reliable email solution for greater deliverability and customization. Customer data export to People Export WooCommerce customer data to [People](https://www.infobip.com/docs/people) for data-driven marketing, better targeting, and personalized engagement. Live Chat integration Add real-time support with the [Live Chat](https://www.infobip.com/docs/live-chat/) feature. Note that this requires manual implementation in your WordPress theme. ## What you will need Before getting started with **Infobip Omnichannel Messaging for WooCommerce**, ensure your environment meets the following prerequisites: - [**WordPress**](https://wordpress.org/download/): Version 6.3 or greater - [**WooCommerce**](https://woocommerce.com/): Version 8.2 or greater - [**PHP**](https://www.php.net/downloads.php): Version 7.4 or greater - **Infobip account**: An active account with valid API key scopes configured. If you do not have an account, you can [create one](https://www.infobip.com/signup). NOTE During setup, you will need your [**API key**](https://www.infobip.com/docs/essentials/api-essentials/api-authentication#api-key-header) and [**base URL**](https://www.infobip.com/docs/essentials/api-essentials/base-url) to integrate seamlessly with Infobip services. To do so, follow the instructions below. These requirements ensure the plugin functions smoothly within your WooCommerce store. ## Installation **1. Download the plugin** Download the latest `.zip` file from the [Github repository](https://github.com/Neuralab/infobip-omnichannel-messaging-for-woocommerce/releases) to your local machine. **2. Upload and install** - Log in to your [**WordPress** dashboard](https://wordpress.com/log-in/) and go to **Plugins**. - In the top-right corner, select the **Upload** button. - Drag and drop the `.zip` file or select it from your computer. IMPORTANT Do not unzip/extract the file before uploading. - The plugin will install automatically. Then, select **Manage plugin** to access the plugin options. **3. Configure the plugin** - If you do not already have one, create an [Infobip account](https://www.infobip.com/signup) and [log in](https://portal.infobip.com/login). - Locate your **API key** and **base URL** (you are automatically assigned one when you sign up): - **Base URL**: Displayed on the web interface homepage. - **API key**: Found under **Manage API Keys**. NOTE API keys are visible for only 2 days. After this period, you need to generate a new key by selecting **Manage API Keys** > **Create API Key**. - On the **WordPress** dashboard, select the plugin's **General Settings** option. Enter the **API key** and **Base URL** you obtained above, and select **Save Settings**. The next step is to configure SMS and email integrations. **4. Set up senders and register a domain** SMS integration - [Log in](https://portal.infobip.com/login) to your **Infobip** account and go to **Channels and Numbers** > **Numbers**. - Review available numbers or purchase a dedicated one. NOTE After signing up, you are assigned a [shared number](https://www.infobip.com/docs/numbers/types#shared-numbers). We recommend purchasing a [dedicated sender number](https://www.infobip.com/docs/numbers/types#dedicated-numbers) for improved functionality. - On the **WordPress** dashboard, navigate to the plugin's **SMS Sending** > **Settings** section. - In the **Sender phone number** field, enter the number you were assigned or you purchased above, and select **Save settings**. - To verify your setup, use the **Testing** section to send a test message. Your SMS integration is now configured and ready to use. For more information on **Numbers**, refer to our [documentation](https://www.infobip.com/docs/numbers). Email - In the Infobip web interface, [register a domain](https://www.infobip.com/docs/email/get-started#register-a-new-domain) or [configure a single sender email address](https://www.infobip.com/docs/email/get-started#test-a-single-sender). - Navigate to **Email** > **Marketing and Transactional**. On the **Senders** tab, choose the domain or a single sender you want to use. - On the **WordPress** dashboard, navigate to the plugin's **Email Sending** > **Settings** section. - In the **"From" email address** field, enter the domain or a single sender you chose above. You can also set a custom sender name in the **"From" email name** field. Then, select **Save Settings**. - To verify your setup, use the **Testing** section to send a test message. Your email integration is now configured and ready to use. **5. (Optional) Export data to People** Use the export feature to sync your WooCommerce customer data with **People**. This integration enables you to refine your marketing strategies with better targeting and personalization **People** offers. - On the **WordPress** dashboard, navigate to the plugin's **Data Export** section. - Review the data that will be exported and select **Export CSV file**. - Use **People's** native [import option](https://www.infobip.com/docs/people/synchronize-your-audience#use-files-import) to upload the data. For more information on **People**, refer to our [documentation](https://www.infobip.com/docs/people). ## License The **Infobip Omnichannel Messaging for WooCommerce** plugin is distributed under an open-source license. For full details regarding licensing terms and usage, refer to the [GNU General Public License](https://www.gnu.org/licenses/gpl-3.0.en.html) page. ## Additional resources Explore these resources to make the most of the **Infobip Omnichannel Messaging for WooCommerce** plugin: **Documentation links:** - [Postman suite for testing Infobip API endpoints](https://www.postman.com/infobip/infobip/overview): Access pre-built Postman collections to test and interact with Infobip public API endpoints. - [Slack integration guide](https://www.infobip.com/docs/integrations/slack-for-conversations): Learn how to connect Infobip with Slack to automate workflows and send messages to Slack channels. **Community and support:** - Join our [Infobip Developer community](https://discord.com/invite/G9Gr6fk2e4) on Discord to connect with other users and share insights. - For direct assistance, contact Infobip [Support](mailto:support@infobip.com). ## Changelog and Coming soon We are committed to regularly improving the **Infobip Omnichannel Messaging for WooCommerce** plugin. Here, you will find two key resources: - **Changelog** - A record of released versions, including new features, improvements, and important fixes. - **Coming soon** - Planned features and future enhancements we aim to implement based on user feedback and evolving market needs. ### Changelog [#changelog-roadmap-and-changelog] **v1.1** - Direct integration for Live Chat - Integration helpers for Slack, Zapier, and Postman **v1.0** - SMS sending - Transactional email sending - Manual Live Chat implementation - On-request export of WooCommerce customer data ### Coming soon [#coming-soon-roadmap-and-changelog] - Automated synchronization of WooCommerce data to Infobip People - Two-way synchronization of customer and shopping behavior across platforms - Live Chat configuration within the Woo admin area - Marketing automation tools available in the Woo admin area - Enhanced integration for messaging channels, including WhatsApp, Viber, RCS, Telegram, and more And many more functions and options! ✨