Note
This is a **paid feature**. If you are interested in using active email storage, contact [Support](mailto:support@infobip.com) or your dedicated account manager.

**Active email storage** enables **on-demand** retrieval of your email content through the Infobip web interface. Email messages remain available for retrieval for the duration of the defined retention period, which is **3 months** by default.

Active email storage is intended for **short-term**, operational scenarios where **frequent** or **immediate** access to email content is required, including:
    - **Customer support**: Retrieve email content to resolve customer inquiries, verify communications, or investigate disputes.
    - **Operational troubleshooting**: Access email messages to investigate delivery issues, verify content, or diagnose technical problems.
    - **Internal reviews**: Retrieve email files for quality assurance, compliance audits, or content verification.
    - **Real-time monitoring**: Access recent email communications to monitor service quality and track customer interactions.

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## Email retrieval procedure

1. [Log in](https://portal.infobip.com/login) to the **Infobip web interface**.
2. Go to **Analyze** > **Logs**.
3. Under **Filters**, select Email from the channel options.
4. Use filters to locate the specific email:
    - **Sender address** - filter by the "from" address
    - **Recipient address** - filter by the "to" address
    - **Date range** - select the time period when the email was sent
    - **Message ID** - search by a specific message identifier
5. Select the email entry to view its details.
6. Select **Download email** to save the complete .eml file to your device.
7. The downloaded **.eml file** contains the **full email**, including headers, body content, and attachments, and can be opened with any standard email client.
8. To open the .eml file, double-click it to open the email in your default email app.
9. If it does not open, right-click the file and choose **Open with**, then select an email app or a web browser.
    _Example of a downloaded and opened .eml file_ 

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