# Email storage and retrieval
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Important
This is a **paid feature**. If you are interested in using email storage and retrieval, contact [Support](mailto:support@infobip.com) or your dedicated account manager.

**Email storage and retrieval** enables you to store and access your email content efficiently. Manage archived emails, retrieve historical data, and maintain content retention policies to meet your business and compliance requirements.

**Email content storage** securely stores the complete content of successfully sent email messages, including:

- **Email body** (HTML and plain text)
- **Inline images**
- **Attachments**
- **Headers** and **metadata**
- The full **.eml file**, preserving the original structure and appearance of the email

Content storage applies to **all sending methods** (web interface and API). The pricing varies based on traffic volume, email size, retention period, and storage location (cloud or on-premise).
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## Storage options

Two storage options are available to meet different business needs:

- [Passive email storage (archives)](https://www.infobip.com/docs/email/email-storage-and-retrieval/passive-email-storage): Long-term retention (**from 1 to 10 years)** for emails that are accessed occasionally, such as for disputes or compliance requirements.
- [Active email storage (logs/reports)](https://www.infobip.com/docs/email/email-storage-and-retrieval/active-email-storage): Short-term retention (**3 months** by default), intended for emails that are accessed daily through logs and reports.

You can also download email content directly from [Analyze](https://www.infobip.com/docs/analyze/analyze-logs#download-email-content).

### Email storage comparison [#email-storage-comparison-storage-options]

Both storage options can be **used together**, with active storage supporting operational needs and passive storage supporting long-term compliance.
Refer to the table below to compare the storage options.

| Feature                     | Active email storage                      | Passive email storage                        |
|----------------------------|---------------------------------------------|--------------------------------------|
| **Retention**              | 3 months                                    | 1 - 10 years                         |
| **Access method**          | Self-service through the web interface      |  [Support](mailto:support@infobip.com) request through email        |
| **Retrieval time**         | Immediate                                   | Up to 48 hours from active handling by the responsible team                       |
| **Compliance and audit use** | ✅ (short-term)                              | ✅ (long-term)                       |
| **Operational and support use** | ✅                                       | ❌                                   |

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