# Event subscriptions
___

Use event subscriptions to define which events in your communication flows should trigger notifications. Each event represents a specific action (such as a message being delivered, opened, or clicked) and belongs to a defined channel and category.

Select each tab below to view the available categories and their corresponding events

Channels

Numbers and senders

Tools

| Event name | Event value |
| --- | --- |
| Delivery | `DELIVERY` |
| Inbound message | `INBOUND_MESSAGE` |

| Event name | Event value |
| --- | --- |
| Click | `CLICK` |
| Complaint | `COMPLAINT` |
| Delivery | `DELIVERY` |
| Late bounce | `LATE_BOUNCE` |
| Open | `OPEN` |
| Unsubscribe | `UNSUBSCRIBE` |

| Event name | Event value |
| --- | --- |
| Delivery | `DELIVERY` |
| Inbound message | `INBOUND_MESSAGE` |
| Marketing opt-in | `MARKETING_OPT_IN` |
| Marketing opt-out | `MARKETING_OPT_OUT` |

| Event name | Event value |
| --- | --- |
| Delivery | `DELIVERY` |

| Event name | Event value |
| --- | --- |
| Click | `CLICK` |
| Delivery | `DELIVERY` |

| Event name | Event value |
| --- | --- |
| Delivery | `DELIVERY` |
| Inbound message | `INBOUND_MESSAGE` |

| Event name | Event value |
| --- | --- |
| Delivery | `DELIVERY` |
| Seen | `SEEN` |
| Sent | `SENT` |

| Event name | Event value |
| --- | --- |
| Click | `CLICK` |
| Delivery | `DELIVERY` |
| Inbound message | `INBOUND_MESSAGE` |
| Seen | `SEEN` |
| Sender launch update | `SENDER_LAUNCH_UPDATE` |
| Sender update | `SENDER_UPDATE` |
| Suggestion | `SUGGESTION` |
| Template update | `TEMPLATE_UPDATE` |
| Test number update | `TEST_NUMBER_UPDATE` |
| Typing indicator | `TYPING_INDICATOR` |

| Event name | Event value |
| --- | --- |
| Click | `CLICK` |
| Delivery | `DELIVERY` |
| Inbound message | `INBOUND_MESSAGE` |

| Event name | Event value |
| --- | --- |
| Click | `CLICK` |
| Delivery | `DELIVERY` |
| Inbound message | `INBOUND_MESSAGE` |

| Event name | Event value |
| --- | --- |
| Click | `CLICK` |
| Delivery | `DELIVERY` |
| Inbound message | `INBOUND_MESSAGE` |
| Seen | `SEEN` |
| Template update | `TEMPLATE_UPDATE` |

| Event name | Event value |
| --- | --- |
| Account registration | `ACCOUNT_REGISTRATION` |
| Account update | `ACCOUNT_UPDATE_NOTIFICATION` |
| Billing | `BILLING` |
| Business app contact sync | `BUSINESS_APP_CONTACT_SYNC` |
| Business app message echo | `BUSINESS_APP_MESSAGE_ECHO` |
| Business app message history | `BUSINESS_APP_MESSAGE_HISTORY` |
| Click | `CLICK` |
| Delivery | `DELIVERY` |
| Identity change | `IDENTITY_CHANGE` |
| Inbound message | `INBOUND_MESSAGE` |
| Marketing subscription update | `MARKETING_SUBSCRIPTION_UPDATE` |
| Payment status | `PAYMENT_STATUS` |
| Seen | `SEEN` |
| Template update | `TEMPLATE_UPDATE` |

| Event name | Event value |
| --- | --- |
| Click | `CLICK` |
| Delivery | `DELIVERY` |
| Inbound message | `INBOUND_MESSAGE` |
| Template update | `TEMPLATE_UPDATE` |

| Event name | Event value |
| --- | --- |
| Application transfer failed | `APPLICATION_TRANSFER_FAILED` |
| Application transfer finished | `APPLICATION_TRANSFER_FINISHED` |
| Application transfer requested | `APPLICATION_TRANSFER_REQUESTED` |
| Bulk call status | `BULK_CALL_STATUS` |
| Call disconnected | `CALL_DISCONNECTED` |
| Call established | `CALL_ESTABLISHED` |
| Call failed | `CALL_FAILED` |
| Call finished | `CALL_FINISHED` |
| Call media changed | `CALL_MEDIA_CHANGED` |
| Call pre-established | `CALL_PRE_ESTABLISHED` |
| Call received | `CALL_RECEIVED` |
| Call reconnected | `CALL_RECONNECTED` |
| Call recording deleted | `CALL_RECORDING_DELETED` |
| Call recording failed | `CALL_RECORDING_FAILED` |
| Call recording ready | `CALL_RECORDING_READY` |
| Call recording started | `CALL_RECORDING_STARTED` |
| Call recording stopped | `CALL_RECORDING_STOPPED` |
| Call ringing | `CALL_RINGING` |
| Call started | `CALL_STARTED` |
| Conference composition failed | `CONFERENCE_COMPOSITION_FAILED` |
| Conference composition finished | `CONFERENCE_COMPOSITION_FINISHED` |
| Conference created | `CONFERENCE_CREATED` |
| Conference finished | `CONFERENCE_FINISHED` |
| Conference recording deleted | `CONFERENCE_RECORDING_DELETED` |
| Conference recording failed | `CONFERENCE_RECORDING_FAILED` |
| Conference recording ready | `CONFERENCE_RECORDING_READY` |
| Conference recording started | `CONFERENCE_RECORDING_STARTED` |
| Conference recording stopped | `CONFERENCE_RECORDING_STOPPED` |
| Delivery | `DELIVERY` |
| Dialog composition failed | `DIALOG_COMPOSITION_FAILED` |
| Dialog composition finished | `DIALOG_COMPOSITION_FINISHED` |
| Dialog created | `DIALOG_CREATED` |
| Dialog established | `DIALOG_ESTABLISHED` |
| Dialog failed | `DIALOG_FAILED` |
| Dialog finished | `DIALOG_FINISHED` |
| Dialog recording deleted | `DIALOG_RECORDING_DELETED` |
| Dialog recording failed | `DIALOG_RECORDING_FAILED` |
| Dialog recording ready | `DIALOG_RECORDING_READY` |
| Dialog recording started | `DIALOG_RECORDING_STARTED` |
| Dialog recording stopped | `DIALOG_RECORDING_STOPPED` |
| Dialog transfer failed | `DIALOG_TRANSFER_FAILED` |
| Dialog transfer finished | `DIALOG_TRANSFER_FINISHED` |
| Dialog transfer requested | `DIALOG_TRANSFER_REQUESTED` |
| DTMF captured | `DTMF_CAPTURED` |
| Error | `ERROR` |
| Machine detection failed | `MACHINE_DETECTION_FAILED` |
| Machine detection finished | `MACHINE_DETECTION_FINISHED` |
| Machine message detection failed | `MACHINE_MESSAGE_DETECTION_FAILED` |
| Machine message detection finished | `MACHINE_MESSAGE_DETECTION_FINISHED` |
| Media stream failed | `MEDIA_STREAM_FAILED` |
| Media stream finished | `MEDIA_STREAM_FINISHED` |
| Media stream started | `MEDIA_STREAM_STARTED` |
| Missed call | `MISSED_CALL` |
| Number masking | `NUMBER_MASKING` |
| Participant join failed | `PARTICIPANT_JOIN_FAILED` |
| Participant joined | `PARTICIPANT_JOINED` |
| Participant joining | `PARTICIPANT_JOINING` |
| Participant media changed | `PARTICIPANT_MEDIA_CHANGED` |
| Participant recording failed | `PARTICIPANT_RECORDING_FAILED` |
| Participant removed | `PARTICIPANT_REMOVED` |
| Participant role change failed | `PARTICIPANT_ROLE_CHANGE_FAILED` |
| Participant role changed | `PARTICIPANT_ROLE_CHANGED` |
| Participant started talking | `PARTICIPANT_STARTED_TALKING` |
| Participant stopped talking | `PARTICIPANT_STOPPED_TALKING` |
| Play finished | `PLAY_FINISHED` |
| Say finished | `SAY_FINISHED` |
| Speech captured | `SPEECH_CAPTURED` |
| Transcription | `TRANSCRIPTION` |

| Event name | Event value |
| --- | --- |
| Delivery | `DELIVERY` |

| Event name | Event value |
| --- | --- |
| AI campaign feedback | `AI_CAMPAIGN_FEEDBACK` |
| Brand auth update | `BRAND_AUTH_UPDATE` |
| Brand status update | `BRAND_STATUS_UPDATE` |
| Brand vet update | `BRAND_VET_UPDATE` |
| Campaign network status update | `CAMPAIGN_NETWORK_STATUS_UPDATE` |
| Campaign status update | `CAMPAIGN_STATUS_UPDATE` |
| Resource request status update | `RESOURCE_REQUEST_STATUS_UPDATE` |

| Event name | Event value |
| --- | --- |
| Silent verification | `SILENT_VERIFICATION` |

| Event name | Event value |
| --- | --- |
| Number lookup | `NUMBER_LOOKUP` |

| Event name | Event value |
| --- | --- |
| Block | `BLOCK` |
| Unblock | `UNBLOCK` |

| Event name | Event value |
| --- | --- |
| Conversation agent status updated | `CONVERSATION_AGENT_STATUS_UPDATED` |
| Conversation assignment updated | `CONVERSATION_ASSIGNMENT_UPDATED` |
| Conversation created | `CONVERSATION_CREATED` |
| Conversation customer updated | `CONVERSATION_CUSTOMER_UPDATED` |
| Conversation form field updated | `CONVERSATION_FORM_FIELD_UPDATED` |
| Conversation form updated | `CONVERSATION_FORM_UPDATED` |
| Conversation message deleted | `CONVERSATION_MESSAGE_DELETED` |
| Conversation message received | `CONVERSATION_MESSAGE_RECEIVED` |
| Conversation message sent | `CONVERSATION_MESSAGE_SENT` |
| Conversation message updated | `CONVERSATION_MESSAGE_UPDATED` |
| Conversation note added | `CONVERSATION_NOTE_ADDED` |
| Conversation note removed | `CONVERSATION_NOTE_REMOVED` |
| Conversation note updated | `CONVERSATION_NOTE_UPDATED` |
| Conversation priority updated | `CONVERSATION_PRIORITY_UPDATED` |
| Conversation queue updated | `CONVERSATION_QUEUE_UPDATED` |
| Conversation SLA policy updated | `CONVERSATION_SLA_POLICY_UPDATED` |
| Conversation status updated | `CONVERSATION_STATUS_UPDATED` |
| Conversation summary updated | `CONVERSATION_SUMMARY_UPDATED` |
| Conversation tag added | `CONVERSATION_TAG_ADDED` |
| Conversation tag removed | `CONVERSATION_TAG_REMOVED` |
| Conversation topic updated | `CONVERSATION_TOPIC_UPDATED` |
| Mobile App app launch | `MOBILE_APP_APP_LAUNCH` |
| Mobile App depersonalize | `MOBILE_APP_DEPERSONALIZE` |
| Mobile App install | `MOBILE_APP_INSTALL` |
| Mobile App personalize | `MOBILE_APP_PERSONALIZE` |
| Mobile App uninstall | `MOBILE_APP_UNINSTALL` |
| People Custom and Template events | `PEOPLE_CUSTOM_AND_TEMPLATE_EVENTS` |
| Person attribute changed | `PERSON_ATTRIBUTE_CHANGED` |
| Person contact information created | `PERSON_CONTACT_INFORMATION_CREATED` |
| Person contact information deleted | `PERSON_CONTACT_INFORMATION_DELETED` |
| Person contact information updated | `PERSON_CONTACT_INFORMATION_UPDATED` |
| Person created | `PERSON_CREATED` |
| Person deleted | `PERSON_DELETED` |
| Person merged | `PERSON_MERGED` |
| Person tag added | `PERSON_TAG_ADDED` |
| Person tag deleted | `PERSON_TAG_DELETED` |
| Web SDK page view | `WEB_SDK_PAGE_VIEW` |
| Web SDK session ended | `WEB_SDK_SESSION_ENDED` |
| Web SDK session started | `WEB_SDK_SESSION_STARTED` |