Your task is to use the context that was given and to output it in markdown format and clean it up.
Remove the following:
- image links
- this page helpful parts
- grid layout where mentioned
- mentioned imports like import { WasThisPageHelpful } from '@components/WasThisPageHelpful' and other react references/info
- any react components or html tags and keep only the text

Other instructions:
-don't change wording, word order, words itself or add any punctuation
-do not change any of the content meaning and facts, just clean up the formatting and convert to markdown
-if you see selectwrapper with options, just combine with the table below it and render it as markdown info
-if you get table in md format, don't change anything in it
-if you see any text in the format [text](link), leave it in the same place, dont change it or move it
-remove imports from the top of the file like import { WasThisPageHelpful } from '@components/WasThisPageHelpful' and other react references/info if they exist
-do not put duplicated content and do not put notes about duplicated content
-do not change the text enclosed in '---' at the beginning of the file, it is used for metadata
-do not explain what you did, just output the result
-return full file, don't skip or remove anything that is not mentioned in the instructions
:/import React from 'react';

# Templates and tags

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Use **templates** and **tags** to improve agent efficiency, ensure consistent communication, and categorize conversations for better workflow management. Templates help agents reply faster to common questions, while tags allow you to organize conversations by topics, intents, or business logic.

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## Templates

[Templates](https://www.infobip.com/docs/conversations/conversations-setup/productivity#templates) are predefined replies that agents can use to quickly respond to common questions. They help reduce the effort required to handle repetitive queries.

There are two types of templates:

1. [User-defined templates](https://www.infobip.com/docs/conversations/conversations-setup/productivity#create-templates-templates)
2. [WhatsApp pre-registered templates](https://www.infobip.com/docs/conversations/conversations-setup/productivity#whatsapp-preregistered-templates-templates), which require an approval process

Use the following API methods to manage templates:

- [Get template](https://www.infobip.com/docs/api/customer-engagement/conversations/templates/get-template)
- [Get templates](https://www.infobip.com/docs/api/customer-engagement/conversations/templates/get-templates)

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## Tags

[Tags](https://www.infobip.com/docs/conversations/conversations-setup/service-quality#tags) can be assigned to any conversation to categorize it by topic, intent, priority, or workflow stage.

You can create tags manually using the <apidocslink href="customer-engagement/conversations/conversation-tags/create-tag">Create tag</apidocslink> method, or automatically through journey automation when a conversation is transferred to agents.

Additionally, you can use <apidocslink href="customer-engagement/conversations/conversation-tags/get-tags">Get tags</apidocslink> to retrieve a paginated and filterable list of tags, and <apidocslink href="customer-engagement/conversations/conversation-tags/delete-tags">Delete tags</apidocslink> to remove them when needed.

Common use cases include:

- Grouping similar cases
- Marking VIP customers
- Routing conversations
- Flagging conversations for review or training

### Duplicated tags [#duplicated-tags-tags]

If you attempt to create a tag that already exists, the system returns:

"STATUSCODE": "ERROR",
"MESSAGE": "TAG ALREADY EXISTS"