Use **notes** to inform your team about important details related to a customer conversation.

You can use the following methods to manage notes within your team:

- [Create note](https://www.infobip.com/docs/api/customer-engagement/conversations/conversation-notes/create-note) - Add a text note to a conversation. You can also attach files, which must be uploaded to the Infobip CDN before being referenced.
- [Get note](https://www.infobip.com/docs/api/customer-engagement/conversations/conversation-notes/get-note) and <apidocslink href="customer-engagement/conversations/conversation-notes/get-notes">Get notes</apidocslink> - Retrieve a specific note or a paginated list of all notes associated with a specific conversation.

[Learn more about notes](https://www.infobip.com/docs/conversations/agent-guide#notes-agent-guide-on-web).