# Conversations API webhooks

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**Webhooks** are automated notifications sent from one application to another when specific events occur. They enable real-time communication between systems by delivering data through HTTP requests.

**Conversations API webhooks** give you instant access to conversation updates and the latest message information, helping you manage customer inquiries more efficiently. They also enable real-time integrations for workflow automation, including message routing, escalation, and analytics.

This supports richer operational reporting with detailed conversation and message-level metadata.

To learn more, see the [Conversations webhook](https://www.infobip.com/docs/api/customer-engagement/common-assets/customer-engagement-webhooks/conversation-event-webhook) API reference.

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