# Conversations mobile app

The **Conversations mobile app** brings Infobip’s contact center to your smartphone, helping you resolve issues faster and on the go.

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## Features

📋 My Work overview

Quickly access your agent conversation lists with enhanced sorting and grouping functionality, so you can stay organized and handle tasks efficiently.

🧾 Templates and macros

Use WhatsApp templates, templates for other channels, and macros to start conversations quickly and maintain consistent messaging.

📞 Calls across channels

Receive or initiate phone calls, Live Chat calls, and WhatsApp calls directly in the app - all from a single, unified interface.

⚙️ Conversation and agent management

Change conversation parameters, update agent availability, and modify customer information to stay in control of every interaction.

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### Available channels [#available-channels-conversations-mobile-app]

You can use the following channels in the mobile app:

- [WhatsApp](https://www.infobip.com/docs/whatsapp) (including Voice)
- [Viber](https://www.infobip.com/docs/viber)
- [Messenger](https://www.infobip.com/docs/facebook-messenger)
- [Instagram](https://www.infobip.com/docs/instagram)
- [Apple Messages for Business](https://www.infobip.com/docs/apple-messages-for-business)
- [Live Chat](https://www.infobip.com/docs/live-chat) (including Voice and Video)
- [Email](https://www.infobip.com/docs/digital-channels#email)
- [KakaoTalk](https://www.infobip.com/docs/kakaotalk)
- [Calls](https://www.infobip.com/docs/conversations/calls-in-conversations) (Voice and Video)
- [SMS](https://www.infobip.com/docs/sms)
- [RCS](https://www.infobip.com/docs/rcs)
- [LINE](https://www.infobip.com/docs/line)
- [Telegram](https://www.infobip.com/docs/telegram)
- [Social Media](https://www.infobip.com/docs/digital-channels#social-media) ([Facebook Posts](https://www.infobip.com/docs/social-media/facebook-posts), [Instagram Posts](https://www.infobip.com/docs/instagram/posts), [Instagram Messaging](https://www.infobip.com/docs/instagram/messaging), and [Google Play Store Reviews](https://www.infobip.com/docs/social-media/google-play-store-reviews))

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