Answers is the Infobip fully-encompassed chatbot building platform that enables you to build, test, and deploy highly customized chatbots of different types. By implementing chatbots you will quickly:
  
Lower your customer support operational costs
  
Increase customer satisfaction by providing support 24/7/365
  
Every day brings more and more support requests across all industries, and today customers are demanding swifter answers to their questions with minimal delay time. By automating standardized low-value inbound tickets, chatbots can act as your quick user resource to answer and reduce customer queries directed at your support teams.
  
## Features
  
Drag and drop code free interface  
No coding skill required - build and test your chatbot by yourself all under one platform
  
Omnichannel deployment  
Deploy your chatbot on as many preferred channels as you like
  
Powered by in-house AI engine  
Our powerful NLP engine powers your chatbots and makes them understand customers' intents
  
Native message types  
Share different types of content using the various channel-native features
  
Contextual live-agent takeover  
Transfer the conversation from chatbot to live agent, using our Conversations interface
  
Extensive analytics  
Dive deep into conversational, session and user-specific analytics to drive optimization
  
## Available channels
  
- [Apple Messages for Business](https://www.infobip.com/docs/apple-messages-for-business)
- [Instagram Messaging](https://www.infobip.com/docs/instagram/messaging)
- [LINE](https://www.infobip.com/docs/line)
- [Live Chat](https://www.infobip.com/docs/live-chat)
- [Messenger](https://www.infobip.com/docs/facebook-messenger)
- [RCS](https://www.infobip.com/docs/rcs)
- [SMS](https://www.infobip.com/docs/sms)
- [Telegram](https://www.infobip.com/docs/telegram)
- [Viber Bots](https://www.infobip.com/docs/viber/bots)
- [Viber Business Messages](https://www.infobip.com/docs/viber/business-messages)
- [WhatsApp](https://www.infobip.com/docs/whatsapp)
- [Open channel](https://www.infobip.com/docs/api/channels/open-channel) (Early access)
  
## Set up your Infobip account
  
To use Answers, you must have an Infobip account. If you do not have an account, sign up for a free account through one of the following options:
  
- [Signup](https://www.infobip.com/signup) page. For more information, see [Create an account](https://www.infobip.com/docs/essentials/getting-started/create-an-account).
- [Answers product](https://www.infobip.com/answers) page. When you use this option, an expert from Infobip will then guide you through the process.
  
After you get an Infobip account, do one of the following:
  
- **Book a demo**: [Book a demo](https://www.infobip.com/docs/essentials/getting-started/products#book-demo) for Answers with our product experts.
- **Purchase**: To purchase Answers, contact your Infobip account manager.
  
For information about the plans, refer to [Pricing plans for products](https://www.infobip.com/docs/essentials/getting-started/paying-account#pricing-plans-for-products) and Answers [plans](https://www.infobip.com/docs/answers#plans).
  
## Plans [#plans]
  
Infobip offers the following plans to use the Answers solution. For information, refer to [Pricing plans for products](https://www.infobip.com/docs/essentials/getting-started/paying-account#pricing-plans-for-products).
  
To upgrade to a higher plan, contact your Infobip account manager.
  
|  |  |  |
|  |  |  |
| Number of chatbots | 1 | 5 | Unlimited |
| Number of components | Unlimited | Unlimited | Unlimited |
| Number of sessions | 1,000+ | 5,000+ | 30,000+ |
| Number of channels | 1 | Unlimited | Unlimited |
| Number of senders | 1 | 1 | Unlimited |
| Developer tools | Unsupported | Supported | Supported |
| AI engine | Unsupported | Unsupported | Supported |