A detailed report provides you with information about sent or received messages.

NOTE  
Meta is changing the WhatsApp Business Platform billing model. Starting **July 1, 2025**, charges will apply **per template message** instead of per conversation. This update affects the WhatsApp Detailed Report, which includes: - the **standard detailed report** - the **billing detailed report** (used for conversation-based billing) From July 1 onward, the billing detailed report will no longer be generated for new traffic. If you require data for financial purposes, use the [Financial report](https://www.infobip.com/docs/analyze/reports/financial) instead.

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## Create a detailed report

To create a detailed report, follow these steps:

1. In the  [web interface](https://portal.infobip.com/login), go to **Analyze** > **Reports**.
2. In the **Report type** section, select **Detailed**, and then **Create Report.**
3. In the **Detailed Report Content** > **Channels and Services** section, select the channels that you want to track.
   - By default, all channels are selected.
   - To track a specific channel, clear the channels that you do not need.
   - To quickly update your selection, use **None** and **All**.
4. In the **Recurrence and date range** section, set the following:
    - Whether the report is one-time or recurring
    - The date range for the report
5. In the **Filters** section, set the following:
    - Whether to generate the report **By send time** or **By done time**
    - The message status (**Delivered**, **Pending**, **Rejected**, **Undeliverable**, **Expired**)
    - To see more options, select **View additional filters**
6. In the **Options** section, set the following:
    - **File format**: Select `.xlsx` or `.csv`
    - **Unique reports**: Choose whether you want separate reports by account, sender, user, or title.
    - **Columns**: Choose whether the report contains all columns or only the columns that you select.
    - **Direct link**: Choose whether you want to generate a shareable link to the report. Anyone with the link can download the report. The link is valid until the [report status](https://www.infobip.com/docs/analyze/reports/manage-reports#statuses-of-reports) changes to **Expired**.
        IMPORTANT  
The **Direct link** option is not enabled by default and is available only on request.
    - **Recipients**: Enter the recipients to whom you want to send the report.
7. Select **Create report**.

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## View or download a report

After the report is generated, download the report or view it in the web interface.

For more information, see [Download or view report data from the web interface](https://www.infobip.com/docs/analyze/reports/manage-reports#download-or-view-report-data-from-the-web-interface).

NOTE  
If your SMS API request contains a `callbackData` field with JSON, the system parses the JSON and displays it as separate columns in the report. You can use this data for metadata such as the sending department or an internal account ID.