A conversations report provides information about chatbot conversations with end users.
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## Create a conversations report

To create a conversations report, follow these steps:

1. In the  [web interface](https://portal.infobip.com/login), go to **Analyze** > **Reports**.
2. In the **Report type** section, select **Conversations**, and then **Create report**.
3. In the **Conversations report content** > **Metrics** section, select the type of metrics that you want to track.
   - Available metrics include:
     - Conversations
     - Conversation transcript
     - Queues
     - Tags
     - Channels
     - Surveys
     - Agents
     - Agent status logs
4. In the **Channels and services** section, select the channels that you want to track.
   - By default, all channels are selected.
   - To track a specific channel, clear the channels that you do not need.
   - To quickly update your selection, use **None** and **All**.
5. In the **Recurrence and date range** section, set the following:
    - Whether the report is one-time or recurring
    - The date range for the report

6. In the **Filters** section, set the following:
   - The conversation status (**Open**, **Waiting**, **Solved**, **Closed**)
   - To see more options, select View additional filters

7. In the **Options** section, set the following:
    - **File format**: Select `.xlsx` or `.csv`
    - **Direct link**: Choose whether you want to generate a shareable link to the report. Anyone with the link can download the report. The link is valid until the [report status](https://www.infobip.com/docs/analyze/reports/manage-reports#statuses-of-reports) changes to **Expired**.
        IMPORTANT
The **Direct link** option is not enabled by default and is available only on request.

    - **Recipients**: Enter the recipients to whom you want to send the report.

8. Select **Create report**.

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## View or download a report

After the report is generated, download the report or view it in the web interface.

For more information, see [Download or view report data from the web interface](https://www.infobip.com/docs/analyze/reports/manage-reports#download-or-view-report-data-from-the-web-interface).